Order & Return Policy

Introduction

Thank you for shopping at AZTrend.Store — your trusted destination for premium men’s clothing, including tracksuits, trousers, shirts, and more.
We aim to provide a smooth and satisfying shopping experience from order to delivery. Please read our Order & Return Policy carefully to understand how your purchase is processed and how returns are handled.

Order Policy

1. Order Placement

Once you place an order on AZTrend.Store, you will receive a confirmation message or email containing your order details.
Please make sure all your information (name, contact number, and shipping address) is entered correctly before confirming your purchase. Incorrect details may cause delays or failed deliveries.

2. Order Processing Time

All orders are processed within 1–2 working days after confirmation.
During sales or busy periods, processing may take a bit longer, but we always do our best to ship your items as quickly as possible.

3. Shipping & Delivery

• • • Standard delivery time within Pakistan: 3–5 working days

    • Delivery partner: Reliable local courier services

    • Delivery charges may vary depending on your location or ongoing promotions.
      You’ll receive tracking details once your parcel is dispatched.

Return & Exchange Policy

We want you to love your purchase! However, if you’re not completely satisfied, you can request an exchange or return under the following conditions:

1. Eligibility for Return/Exchange

• • • You must contact us within 3 days of receiving your order.

    • The item must be unused, unworn, unwashed, and in its original packaging.

    • Sale or discounted items are not eligible for return or refund unless there’s a manufacturing defect.

2. Return Process

• • 1. Contact our customer support at support@aztrendstore.com or call 0329-2126436 within 3 days of delivery.

    2. Provide your order number and the reason for return or exchange.

    3. Our team will guide you through the next steps, including pickup or courier return instructions.

3. Replacement & Refunds

• • • If the returned product meets our quality check, we’ll issue a replacement or store credit within 5–7 working days.

    • Refunds (if applicable) will be processed via the original payment method or as store credit.

    • In case of wrong or damaged items, AZTrend.Store will bear the return shipping cost. For size or preference-based exchanges, the customer may bear the courier charges.

Cancellations

Orders can be canceled before shipment by contacting our support team. Once an order is dispatched, it cannot be canceled but may be eligible for return as per our return policy.

Contact Us

For any order, return, or exchange queries, feel free to reach out:
📞 Phone: 0329-2126436
📧 Email: support@aztrendstore.com